Manager, User Support Services, Customer Support

Rhode Island College invites applications for the position of Manager, User Support Services, Customer Support. This is a full-time, calendar-year, continuing position.

The Manager, User Support Services, Customer Support helps students, faculty, and staff at Rhode Island College make effective use of the technology that supports learning, teaching, and daily work. Leading the IT Help Center’s staff and student assistants, this role oversees technical support, computer services, and audiovisual equipment for classrooms and campus events. The manager coordinates timely responses to technology needs, guides staff training, and plans equipment upgrades and replacements. Through collaboration across IT and the campus community, the position improves support services and helps shape future technology investments.

Required qualifications

• Education: Bachelor’s Degree.
• Experience: Six years’ experience working at a mid-to-large size information technology help desk including two years of experience in either of the following areas: overseeing or coordinating the activities of help desk staff; or serving as a project lead for major help desk initiatives.

• Master’s degree in CS, CIS, Engineering, or related discipline.
• Appropriate industry certifications.
• Significant team leadership and/or supervisory experience in information technology.
• Bilingual.