Service Desk Specialist

Are you a self-starter who takes the initiative to resolve issues? Information Technology at Boys Town is where innovation and technology come together to make us one of the best by delivering game-changing, technology-driven business models and staying ahead of industry trends. As the Service Desk Specialist, you will be a part of the first level on-site triage team to resolve technical issues for Boys Town users.

Applicants must be currently authorized to work in the United States on a full-time basis. We are not offering sponsorships to applicants for employment visa status.
 

Required Qualifications:

• 1+ year of IT experience

• Willingness to travel and work evenings/weekends

Preferred Qualifications:

• Associate's degree in Computer Science or related field

• Helpdesk certifications (Windows, CompTIA A+)

• Experience with ticketing systems (ServiceNow, JIRA, Zendesk)

• Familiarity with remote support tools (TeamViewer, Beyond Trust) and monitoring tools (SolarWinds, Splunk)

Join Boys Town and contribute to our mission while enhancing IT operations!

Apply now: boystown.org/careers